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in TV and Home Entertainment Technology#1
DownloadI seem to get my new LCD TV to recognise my USB memory stick device OK but it is a different matter when it comes to the new 'WD Elements' 1TB external hard disc drive I bought specifically to use with the TV, all I get from the TV's menu system is 'Device not ready'.
Oh the TV sometimes says 'Device not ready' with the USB memory stick as well - I need to have the TV already on before I slot the memory stick into the TV's USB port but that seems to do the trick, for the memory stick anyway, (contrary to what the manual advises when it says '1. Switch off the TV before connecting any USB storage device' - I tried that and it never worked)

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I don't want to use my old memory stick limited to a few GB when I have got a brand new 1TB disc drive bought for the purpose sitting there flashing at me once every 3 seconds but that is about all it does!

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Something about the external hard disc drive is different. Well it is different technology. It is a new unused hard drive, so maybe it isn't formatted properly to suit - needs to be FAT32 apparently. Does one need to format those discs for use with an LCD TV? If so why won't the TV allow me to get to the TV's format option in the menu and keeps blocking me with 'Device not ready' messages?

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Here is the message I sent to Currys associated Techsupport website.Java sun manual download
Matsui 22' HD READY DIGITAL LCD TV WITH DVD PLAYER M22DVDB19
I am having a problem using the Matsui's features via its USB port.
Specifically, I have plugged in an external hard disc drive via the Matsui TV's USB port. I also bought the hard disc drive from Currys (today) with a view to using as described in page GB-37 of the Matsui LCD TV manual - 'Using the features via the USB port'.
However, when I select and enter any option in the Multimedia 'My Recorder' / DVR SETUP menu on the LCD TV, I get an error message only -
'MULTIMEDIA Device is not ready!'
Meanwhile the hard disc drive light is flashing on and off every 3 seconds.
Now I note that the Matsui LCD TV manual on page GB-37 says 'The file system only supports FAT32 format' and I have no idea if the hard disc drive I bought today comes formatted as FAT32, maybe not. In which case it would need to be formatted I suppose.
But the LCD TV is not giving me chance to get as far as its 'Format' option in its menu (as described on page GB-41 of the Matsui LCD TV manual - 'Press the GREEN button to select 'Format the Disc' etc) at all - I get only as far as the DVR SETUP menu then when I select any option, in particular the 'Recording Device' option I would need to do a format, I get blocked by a 'Device not ready' message and I don't get through to the next menu screen and never get offered a 'Format' chance or option.
You see if it was the case that the LCD TV automatically did a format for a new hard disc drive, I would have hoped it would inform me that that was what it was doing and display a 'progress' bar. It is a 1TB hard disc drive which might take some time to format.
Whereas the 'Device not ready' makes me think there is an error with the configuration and so I don't know how to proceed.
Can you help me please?
Thanks.
- Peter Dow
Aberdeen

Here is the support request message to Western Digital.
When I try to use your hard disc drive as a device plugged into a LCD TV, for use as a video recorder, and I try to access the USB features via the LCD TV which the hard disc drive is plugged into, the LCD gives an error message 'Device not ready'.
All I can see with the hard disc drive is the light which flashes on and off. I don't know what that means but maybe you do?
Initially when the hard disc drive is initially plugged into to the TV's USB port it does some quick flashing on and off then shortly it settles down to flashing on and off every 3 seconds. It is a white light.
Does this mean the device is broken, formatting, giving an error message or what?
The LCD manual says it requires the disc drive to use FAT32. I don't know if the WD comes already formatted as FAT32? Does it?
The LCD manual (it is a Matsui 22' HD READY DIGITAL LCD TV WITH DVD PLAYER if you want to know) does offer a format option but I can't get to the menu option with the TV because it gives the 'Device not ready' error message every time.
I wonder if you know why your device is not ready and what I can do to make it ready? Or must I return it to the shop for a refund?
- Peter Dow,
Aberdeen, Scotland

So I wondered if anyone here on digital spy has used a USB external hard disc drive plugged into an LCD TV and encountered this problem before?

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How does one make the external hard disc drive ready then?

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  • #2
    Two points.
    Why not plug the drive into your computer to see if it is formatted FAT32?
    Also, does the HDD have its own power supply? As the USB port may not be able to supply enough power for the drive to initialise.
  • #3
    Two points.
    Why not plug the drive into your computer to see if it is formatted FAT32?
    Also, does the HDD have its own power supply? As the USB port may not be able to supply enough power for the drive to initialise.
    Hi! Well I am one of those TV consumers who has a PC - obviously!
    So I plugged the WD hard disc drive into my PC like you suggested and indeed it seems to be already formatted as NTFS, not the FAT32 I apparently need. So there is a problem diagnosed partially.
    However, isn't the LCD TV supposed to offer me an option to format / reformat a disc which is unformatted or wrongly formatted?
    Like I say, the TV does have a menu option for formatting which I can't select except when it is the USB memory stick which is being used.
    Is the lowly consumer expect to format his own hard disc drive using his own computer? What about TV owners who don't have computers? How are they supposed to prepare their hard disc drive without a PC?
    Well I suppose I will have to go and find a utility to format my hard disc drive as FAT32 and see if that makes any difference.
    As regards the power supply - yes the hard disc drive has a separate power supply which I was already using. A light comes on briefly when I plug the power supply in. Also it seems to work OK on the computer.
    Even with the LCD TV, the external disc drive seemed to flash its lights happily enough. I don't think low power is the problem.
    Anyway, thanks for your useful suggestions prking!
  • #4
    Personally, if the manual says the TV only works with a FAT32 filesystem, I would not be surprised that it fails to recognise an NTFS file system.
    I would check if there are any size limitations to the disk and if the disk is a suitable capacity, re-format it to FAT32. Then if it isn't recognised you will know the TV is at fault.
  • #5
    I found a useful utility to FAT32 format a large disc. Here
    http://www.ridgecrop.demon.co.uk/index.htm?guiformat.htm
    Really, quick and easy - like 40 seconds to format a 1TB disc. Unbelievably quick almost.
    I had tried the Western Digital site and they offered a FAT32 formatting utility, which seemed to assume that the system disc had to be 'C:' (mine wasn't) and when I think I had all the files in place eventually, it still didn't work. Some nonsense error message about the disc drive being 'too small' or something. Shocking that WD have not got a simple, easy to use, foolproof disc drive formatting utility to download for everyone to use on their disc drives. I guess they don't 'do' software, really.
    But even though my WD Elements external disc drive is now formatted as desired by the LCD TV (namely to FAT32), it still does not work with the LCD TV.
    Exactly the same problem when plugged into the LCD TV - 'Device is not ready'.
    Personally, if the manual says the TV only works with a FAT32 filesystem, I would not be surprised that it fails to recognise an NTFS file system.
    A well designed product should still allow you to get through to the format menu if the disc is already inappropriately formatted. It is unacceptable, however surprised people may be or not be.
    On the back of the set, beside the serial number, they state -
    'SW version: M22DVDB19_V01'
    which must be the TV's software revision number.
    Version 01 of the software! They are still beta testing? :eek:
    I would check if there are any size limitations to the disk and if the disk is a suitable capacity, re-format it to FAT32. Then if it isn't recognised you will know the TV is at fault.
    The LCD TV manual says with regard to disc size - 'The maximum supported storage space of the hard disc is 1TB'.
    So, it is not power, it is not the format of the disc, it is not disc size. So could it be the TV at fault then? It looks increasingly like it.
    Thanks again prking.
  • #6
    Mmm, the google search term
    'Device is not ready' external hard disc drive USB

    gets thousands of hits telling me that this is a common problem with external hard disc drives connected via USB and maybe LCD TV manufacturers have plugged a Pandora's Box of troubles into their TVs trying to do digital video recording on the cheap, but failing to appreciate the difficulties of getting it to work?
    Probably the TV manufacturers and retailers should do tests and recommend which disc drives will work with their TVs and which won't, reliably anyway.
  • #7
    I have progress to report.
    I took the 1TB hard disc drive back to the shop and confirmed it would not work with the shop's display Matsui 22' LCD TV either.
    So then we tried a 320GB portable hard disc which takes its power from the USB port of the TV - it seemed to work.
    So then we tried a 500GB which otherwise was identical to the 1TB disc drive (a desktop external USB hard disc drive with its own power plug) and that seemed to work.
    We tried another shop 1TB disc drive and that didn't work either so we came to the conclusion that maybe the 1TB was actually too big and the manual was not quite right when it says
    'The maximum supported storage space of the hard disc is 1TB'
    :rolleyes:
    It looks like 1TB is over the maximum for the TV. In fact, to be precise, 1TB is 1024GB and the disc was only about 900 odd GB so it was well under 1TB so something is not right somewhere with Matsui 22' LCD TV 1TB-maximum boast.
    Anyway I did a swap in the shop, returning the 1TB and taking a 500GB and pocketing the difference in price and left the store feeling pretty pleased as things were looking up.
    Well it was not really smooth sailing when I got home because I still found I had to format the 500GB to FAT32 using my PC and that FAT32 formatting utility I had found earlier. The TV didn't cope with a 500GB formatted as NTFS either, though I could have sworn that this was the same hard disc drive that we had working in the shop but maybe the crafty salesman gave me a different, out of the box, 500GB from the demonstration 500GB he was using in the shop (already formatted and initialised to work with the Matsui 22)?
    I am not sure that is the way to sell this TV and DVR to the public as many people don't have PCs or can't find their way to strange utilities to format disc drives.
    Surely, the way to go is to have FAT32 formatted disc drives (optimised for Matsui DVR use) ready and waiting in the shop?
    Then after formatting to FAT32 it seemed to hang up while plugged in and the TV was telling me it was 'initialising the file system', asking me 'please wait' but I got bored of waiting after half an hour and switched the TV on and off and there it was, working, my own LCD TV and DVR! :cool:
    So this is the deal I got from Currys - a 22' LCD TV, with DVD player, costing £169 and a £45 500GB hard disc drive DVR total cost £214, not bad.
    To comment on other issues I can have seen others report in a few bad reviews of this TV. Apparently others report playing DVDs and the sound goes mute unexpectedly. Well to check this I played a DVD all the way through with no audio problems last night - admittedly that was just the one DVD, but DVD playing looks OK so far.
    One issue I have found with the Matsui 22' LCD TV is quite serious but there is a work-around if you know how.
    The Matsui's 22' LCD TV SCART outputs a signal for the TV sound which should be handy for playing the sound through Hi-Fi speakers for a louder and bigger sound, for easy listening without having to be in front of the screen all the time.
    Imagine my disappointment then when I discovered that the sound on the Matsui 22' LCD TV SCART output is distorted because the gain on the SCART audio pre-amplifier is set too high.
    Whether this is because my own TV in particular has been poorly adjusted at the factory, whether there is a variable resistor inside the board which can be adjusted (possibly invalidating my warranty if I opened it up to see) to bring the gain down and stop the distortion, whether it is not adjustable even on the board and the designer has put the wrong value of fixed resistor in the design of the Matsui LCD TV SCART audio output pre-amplifier - none of that I can be sure about.
    The only thing which is sure is that the amplified sound from the audio signal out of the SCART socket on my TV is unbearable. It grates on my ears after 10 minutes or so.
    The sound out of the TV's own speaker is sweet and pleasant enough if not very powerful.
    I won't niggle about this fault because there is a work around.
    The signal out of the TV's headphone socket is not distorted and what is more, the amplification of the headphone output voltage is adjustable via the TV's volume control. So setting the TV volume to, oh, one third full volume or something allows you to use the TV headphone output as an input to your Hi Fi amplifier instead of using the SCART output. Sneaky huh? :cool:
    There after I am using the Hi Fi volume control as my only TV speaker volume control and I leave the TV volume alone mostly.
    I have bought a headphone splitter 1-to-2 plug from an audio specialist shop (£3) to replicate the free headphone socket on the TV. The input on the hi-fi won't take much current from the headphone socket so it should continue to work much as before.
    Well being forced to use such a work-around is not ideal and the problem with the over-amplification and distortion of the SCART audio out is a fault of the kind that if there were too many of them you'd be wanting to return the TV and get your money back.
    Meanwhile, for me, because I know how to work around, it is easier for me to work around than take the TV back and see if another TV would be better adjusted or if it is a model fault.
    So far, now that the USB DVR is working, the SCART audio out is only one of the features which is failing badly.
    All in all though, the TV and DVR is shaping up as a good deal. Still, it early days so I will keep you informed
    People sometimes underestimate the Matsui name, it only being a brand name and not a real company.
    Well I must have had my old Matsui colour TV for maybe 10 years or something and although there is a warning label inside the back cover warning people about the X-ray danger of watching this TV too close and for too long, causing me to shield it using 1mm steel around the sides and 1cm glass at the front, :cool: it is a good TV to have lasted so long.
    Long live Matsui TVs into the LCD generation!